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Hi, I'm Jose Gonzalez.

Engineering Project Manager and telecom infrastructure leader with 25+ years keeping networks running — now leveling up into cybersecurity.

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About

About me

I've spent over two decades in telecommunications and infrastructure operations — from hands-on headend installs and capacity upgrades to coordinating engineering projects across Comcast's Western New England Division. I bring a rare mix of deep technical roots and project leadership, and I'm currently finishing a Bachelor of Science in Cybersecurity to pair that operational experience with security expertise.

Experience

Experience

Engineering Project Coordinator / Project Manager — Comcast

Western New England Region · 2017 — 2023
  • Drove inclusive communication across stakeholders, team members, and business leaders to keep everyone aligned on goals — helping the Division hold a top-three rank in capacity operations and lift customer experience.
  • Planned and scheduled project objectives and deliverables.
  • 2019 ACE Award — Comcast's recognition of the best Tech Ops & Engineering employees.

Headend Installation Technician / Lead Technician — Comcast

Western New England Region · 2007 — 2017
  • Performed backend infrastructure capacity upgrades and new installations across the Western New England Division, improving customer experience.

Technician / Field Supervisor / Manager — M&M Communications Inc.

South Windsor, CT · 2001 — 2007
  • Led 30+ communications technicians and 3 field supervisors for COX Communications while maintaining high quality standards.
  • Owned daily work scheduling for all technicians and supervisors, plus training and development of new techs.
  • Managed elevated customer-contact volume and problem resolution.

Researcher / Assistant System Administrator — S.J. Carroll Jr., Inc.

Brooklyn, NY · 1996 — 2001
  • Supported system administration and worked extensively with city and state agencies, ensuring compliance and building strong cross-agency rapport.
  • Ran preliminary investigations, scheduling, and follow-through research for Personal Injury Attorneys, Title Insurance Agents, and Financial Institutions.
Education

Education

Southern New Hampshire University
Manchester, NH
In progress — BS in Cybersecurity
Borough of Manhattan Community College
New York, NY
2001 — A.A.S. in Computer Programming
Microsoft Business Solutions
New York, NY
1999 — Network Administration Power Course
Skills

Skills

Project Management90%
Telecom & Headend Infrastructure88%
Stakeholder Communication85%
System Administration80%
Programming70%
Cybersecurity60%
Projects

Projects & Extracurricular

Prompt Engineering for ChatGPT

Completed Coursera certificate (Aug 2023) covering effective prompt design and applied LLM workflows.

AICertificateVerify ↗

Cybersecurity Studies

Currently pursuing a BS in Cybersecurity at Southern New Hampshire University — applying operational experience and AI tooling to security learning.

In progressSecurity
Connect

Let's connect

Open to engineering project, operations, and cybersecurity opportunities.